Effective Date: December 14, 2024
At Tomato Logics Pvt. Ltd., we strive to ensure customer satisfaction with our services. However, we understand that there may be instances where a refund is necessary.
Refund Eligibility
- Refunds are available for services within 7 days of the initial payment.
- Refund requests must be submitted in writing via email to info@tomatologics.com, explaining the reason for the request.
Non-Refundable Cases
We do not provide refunds in the following cases:
- If services have been partially or fully delivered within the refund period.
- Custom work, including website design or brand strategy, where significant progress has been made.
- Failure to provide necessary information or materials required to complete the project.
Refund Process
- Upon receiving your request, our team will review it within 3 business days and determine eligibility.
- Approved refunds will be processed using the original payment method. Refund completion may take 5–7 business days, depending on your financial institution.
Contact Us
If you have questions regarding our refund policy, please reach out to us:
Tomato Logics Pvt. Ltd.
